Help
Frequently asked questions
Quick answers about ordering, delivery, returns and caring for your lamp.
How do I order?
Add products to your cart and check out on the website, or choose “Order via WhatsApp” at checkout. Either way we save your order and confirm it with you by phone or WhatsApp before we dispatch it.
What payment methods do you accept?
Cash on Delivery: you pay the courier when your order arrives. We don't ask for card details on this website.
How much is delivery?
Delivery is Rs. 350 on orders below Rs. 10,000, and free on orders of Rs. 10,000 or more. The charge is shown in your cart before you order.
How long will delivery take?
We confirm the expected delivery time with you when we confirm your order.
How can I track my order?
Open the Track my order page and enter your order number and the phone number you ordered with. You can also use the link we send you.
Can I return an item?
Yes. Contact us within 7 days of receiving your order with your order number and clear photos, and we'll review your request. See our Shipping & Returns page for details.
My parcel arrived damaged. What should I do?
Please take a photo before opening the parcel and message us straight away on WhatsApp at 0349 0157211.
How do I look after my salt lamp?
Keep it in a dry place away from water, and avoid humid spots like bathrooms because salt attracts moisture. Unplug it before cleaning and wipe gently with a dry or barely damp cloth. Keep it out of reach of small children and pets.
Can I get a custom design?
Message us on WhatsApp at 0349 0157211 with what you have in mind and we'll tell you what's possible.
Still have a question?
We're happy to help. The quickest way is WhatsApp.